Job Description: Every part of Tesco Mobile puts our 5 million customers first – our tariffs, our shops and our award-winning Customer Care. We’ve teamed up with O2, giving our savvy customers 99% coverage. In our stores, our colleagues aren’t on commission. It’s all about finding our customers the perfect phone and tariff Job Responsibilities: You will understand the teams development needs and support your Team Manager to grow colleague capability, through on the job coaching You will support with people routines, such as wages, reviews, sickness and absence meetings and performance management You will engage the team to deliver the best availability for customers throughout the day, and coach the team to focus on the customer first and the task second You will organise the Phone Shop rota to cover all necessary shifts, in line with costs signed off by my Team Manager You will deliver a great shopping trip for customers everyday, ensuring the team work effectively as per the operating model You will role model great standards of dress and ensure my department cleanliness standards are high You will support with the recruiting and training of all colleagues, including reviewing applications and organising interviews You will work with the business to grow sales, and support the team to achieve our Tesco Mobile targets You will consider safety in all you do, so every colleague and every customer get home safe every day, and keep the Store Manager and Team Manager informed of any issues that may arise Qualification & Experience: You’ll be someone with great industry knowledge, communication skills and who works well in a team, while being ready to roll up your sleeves and do what’s needed to give our customers great service. We’ll be depending on you, as the face of Tesco, to Serve Britain’s Shoppers a Little Better Everyday: Get to know your customers, greet them with a smile and serve them with pride Take time to listen, and help out wherever you can Make decisions that are right for our customers Be passionate and knowledgeable about our products and services Always be there, on time and properly presented. We’re proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day. Job Details: Company: Tesco PLC Vacancy Type: Full Time Job Location: Cardiff, Wales, UK Application Deadline: N/A Apply Here 247jobseeker.com
