Website Sharaf DG
Service Engineer shall be handling repairs Samsung HHP (Hand Held Product) – Smart Phones, Tablets, Smart watch of all level, Software / Hardware / component level with trouble shooting the reported complaints / defects.
- Software reloading, updates, data backup etc.
- Parts/ cosmetic replacement
- Component level repairing
Samsung HHP Smart Phones, Tablets, Smart watch etc.
Should be handling warranty and out warranty repair,
Should have Samsung warranty process knowledge with awareness of system used by Samsung for warranty support.
- Maintaining KPI – TAT, Repeat Repair Ration, customer satisfaction etc.
- Handling customers.
- Requesting part and returning defective timely.
- Repairs of Smart Phones, Tablets, Smart watch etc.
- Samsung system awareness and knowledge.
- Warranty Process knowledge and awareness.
- Attending technical queries – walk-in customers – telephone.
Qualification & Experience:
- Professional Certifications: Technical certifications or awards from Samsung brand.
- Educational Qualification: Degree, Diploma Holder.
- Experience (Yrs& Field): 3-5 years of Samsung HHP Repairs.
Company: Sharaf DG
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A