Wednesday , June 3 2020

Sharaf DG Careers – Service Engineer

Website Sharaf DG

Job Description:

Service Engineer shall be handling repairs Samsung HHP (Hand Held Product) – Smart Phones, Tablets, Smart watch of all level, Software / Hardware / component level with trouble shooting the reported complaints / defects.

  • Software reloading, updates, data backup etc.
  • Parts/ cosmetic replacement
  • Component level repairing

Samsung HHP Smart Phones, Tablets, Smart watch etc.

Should be handling warranty and out warranty repair,

Should have Samsung warranty process knowledge with awareness of system used by Samsung for warranty support.

Job Responsibilities:

  • Maintaining KPI – TAT, Repeat Repair Ration, customer satisfaction etc.
  • Handling customers.
  • Requesting part and returning defective timely.
  • Repairs of Smart Phones, Tablets, Smart watch etc.
  • Samsung system awareness and knowledge.
  • Warranty Process knowledge and awareness.
  • Attending technical queries – walk-in customers – telephone.

Job Requirements:

Qualification & Experience:

  • Professional Certifications: Technical certifications or awards from Samsung brand.
  • Educational Qualification: Degree, Diploma Holder.
  • Experience (Yrs& Field): 3-5 years of Samsung HHP Repairs.

Job Details:

Company: Sharaf DG

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here