Friday , March 29 2024

Ross Dress for Less Careers – Store Protection Specialist

Website Ross

Job Description:

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating “command” presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mentality to protect the Ross treasure.

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Job Responsibilities:

  • Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.
  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
  • Treats all Customers and Associates with respect.
  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
  • Observes and validates proper checkout procedures for Customers and Associates.
  • Provides visible “command” presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
  • Removes clutter and ensures safe, clear egress to emergency exits.
  • Maintains a professional appearance, in accordance with Company dress code.
  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
  • Other duties as assigned to support Loss Prevention initiatives.
  • Adheres to Company policy for external theft response.
  • Represents and supports the Company brand at all times.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.

Job Requirements:

Qualification & Experience:

  • Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
  • Ability to work effectively in a fast-paced environment.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
  • Certain assignments may require other qualifications and skills.
  • Demonstrated ability to build and maintain relationships with the Store team.
  • One year retail supervisor experience or similar training preferred.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Consistent timeliness and regular attendance.
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
  • Proven ability to effectively resolve conflict.
  • Active Security Guard License preferred
  • Excellent Customer service skills.
  • One year loss prevention/security training preferred.
  • High School education or equivalent required, AA degree preferred.
  • Strong communication skills.

Job Details:

Company: Ross

Vacancy Type:  Full Time

Job Location: Sarasota, FL, US

Application Deadline: N/A

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