Wednesday , May 12 2021

Jobs at Orlando Health – Care Management Technician

Website Orlando Health

Job Description:

The Care Management Technician is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.

Job Responsibilities:

  • Assists in the overall office functions of:
    • Assists in the suggestion, development and implementation of new processes to improve department efficiencies
    • Assists in maintaining the various databases and spreadsheets utilized by the department
    • Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
    • Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system
    • Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
    • Assists in scheduling meetings and coordinating arrangement for meetings
  • Maintains compliance with all Orlando Health policies and procedures.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Prioritizes workload to manage multiple priorities.
  • Assists with the Care Management requests as needed:
  • Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
  • Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards
  • Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities.
  • Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
  • Able to maintain compliance with all Orlando Health policies and procedures.
  • Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
  • Assists with the Care Management requests as needed:
    • Referring to community agencies
    • Identifying availability of community resources
    • Obtaining appropriate contact name, contact number and/or fax number of payor
    • Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability
    • Arranging nursing home returns
    • Obtaining authorization numbers from payors
    • Arranging for resources to facilitate durable medical equipment
    • Arranging patient transportation
    • Enrolling patients in patient assistance programs

Job Requirements:

Qualification & Experience:

  • Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) .
  • High school graduate or equivalent.
  • Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field.

Job Details:

Company: Orlando Health

Vacancy Type:  Full Time

Job Location: Tallahassee, FL, US

Application Deadline: N/A

Apply Here

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