Thursday , March 28 2024

Bt Jobs – Senior Sales Account Manager

Website BT

Job Description:

This role is also responsible for conducting customer meetings and dialogue encompassing both immediate opportunities and potential roadmap for the client’s business both medium and long term, accurately recording all sales activity on the central CRM system.

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Job Responsibilities:

  • To develop a strong understanding of the customer’s requirements and transformational roadmap ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it
  • Accountable for customer satisfaction improvements increasing Net Promoter score within the account
  • Define, develop and own key customer relationships and customer contact strategy
  • Responsible for drawing on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers
  • Accountable for developing successful, sustainable and profitable long-term relationship with the largest and most complex regional customers, to include responsibility for escalation management to appropriate level

Job Requirements:

Qualification & Experience:

  • Strong commercial acumen and business understanding enabling achievement of profitable growth and retention results
  • Proven ability to develop and maintain an effective network of contacts and build relationships at senior levels of the customer/prospect organisation
  • Expert level ability to influence and convince both external customers (to buy) and internal colleagues (both to support the sales process and address customer concerns in-life)
  • Expert in interpersonal and stakeholder manager skills; As client partner for our most significant accounts, engages at the most senior levels (CxO) with customers and draws together senior stakeholders from Enterprise for board-to-board customer conversations
  • Ability to articulate winning account plans and translate into tangible sales activities, successfully engaging virtual teams
  • Highly effective written and verbal communication skills

Job Details:

Company: BT

Vacancy Type:  Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

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Apply Here

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