Job Description Implement service management systems. Create solution architecture to fulfill the special needs of different users of Service manager tool including Technology, CS, Commercial and HR users. Evaluation of systems/solutions efficiency. Evaluation of systems specifications. Support OSS administrators in troubleshooting of complex technical issues. Create, design and implement new solutions and innovations to automate different process including Change management , Request management, Configuration management, Incident management and SLM management(to reflect the performance of Technology teams in solving technical problems affecting subscribers). Automate different request forms used internally in Orange to limit paper work usage and reduce related OPEX costs. Design and implement the integrations between HP Service manager and other OSS/ NMS tools including OMU, NNM, BAC, Telalert, NGI and OMCs to avail automatic Trouble ticketing and fault management notifications and alerts to comply with Orange OSS standards. Prepare yearly budget (CAPEX and OPEX) for HP service manager solutions. Evaluate service management systems Develop technical solutions and systems (HW&SW) for Service management department to insure compliancy with ITIL v3 standards & document them. Evaluation of systems feasibility. Job Requirements Bachelor of Telecommunication Engineering or Computer Engineering Minimum 4 years of experience in telecommunication field, 2 of which in (System Integration & Network Management field, & operating systems and Database administration) Good presentation skills. Good Linux Redhat, Unix or HP-Unix fundamentals. Very good in MS-SQL. Ability to develop accurate reports. Good SNMP protocol Knowledge. Good communication skills. Good Reporting and organization skills. Fluent English both spoken and written. Excellent computer skills. Web developing or ASP Knowledge is Value added Jobs Responsibilities Manage to solve technical problems and coordinate with others in Orange and with external suppliers as well Responsible for the availability of OSS tools on 24/7, 24/5 and 8/5 basis Providing specific information systems reports. Managing information systems shared resources. Training of system operators. Handle several applications effectively with the expected flexibility according to the business needs Documentation of system aspects (maps, specifications, etc.). Responsible for service management systems deployments: Documentation of system operation (manuals, tutorials). Job Details Company: Orange Business Services Vacancy Type: Full-time Job Functions: Technology Job Location: Egypt Application Deadline: N/A APPLY HERE 247jobseeker.com
