Job Description: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligation Job Responsibilities: Be a safety advocate: Look for safety concerns and address them as needed Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) Strong communicator with all levels of the operation Utilizes GS Realtime and other programs (i.e., Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being Coordinate assignments for frontline team members to dynamically work flights at gates Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity Promote effective communication among departments to engage our team to work together to achieve common goals Ability to solve complex staffing issues with minimal oversight Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day Establish team and individual goals in support of departmental and company objectives, Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors Job Requirements: Ability to work extra hours when there are operational needs Ability to work under demanding operational conditions Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Ability to work rotating shifts including weekends, holidays and days-off Ability to work independently as well as collaboratively Ability to use sound business judgment to resolve issues with internal and external customers Strong decision - making skills Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action Ability to prioritize and execute with a sense of urgency and preciseness Qualification & Experience: Previous airport customer service experience 2 years' experience leading others High School diploma or GED Equivalency Knowledge of company policies and procedures and functional automation applications Job Details: Company: American Airlines Vacancy Type: Full Time Job Location: Fort Worth, Texas, US Application Deadline: N/A Apply Here 247jobseeker.com
