Job Description: We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management. Job Responsibilities: You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay. You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery without senior support being on site. You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. Job Requirements: Qualification & Experience: Confident leader, adaptable and responsive under pressure Excellent organisational skills Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment Good IT skills (all MS Office) Ability to initiate service recovery without senior support Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service Job Details: Company: National Trust Vacancy Type: Full Time Job Location: Edinburgh, GB Application Deadline: N/A Apply Here 247jobseeker.com
