Job Description: The incumbent will be responsible for the overall strategic management of the Automotive Services Department, with full responsibility for the Brand, financials and business planning. The incumbent will be required to manage performance at department level, network level, and site level, implementing actions to close gaps while creating opportunities to evolve the offer with new products and services, always with focus on customers’ expectations. Leading the Brand activities, he will be responsible for developing and executing the brand offer, the customer experience, the marketing and promotional activities, its digital presence, and tools, across all customer touch points, with the aim growing sales and profitability, ensuring effective productivity and operational efficiencies across the network and site level. Job Responsibilities: Ensure favorable payment terms with vendors while meeting agreed on contractual obligations Establish and maintain a clear brand positioning basis defined values and unique selling propositions and ensure alignment to brand guidelines Develop the new sites roll out plan to support delivering desired results Develop the pricing strategy to support delivering to KPI’s and brand positioning Analyze business performance, industry trends, market and competitive research, existing or new regulatory requirements and their impact on business operations; make a decision on alternative courses of action, including risk assessment, capital investment, acquisitions, expansion locally or regionally, at the corporate level Develop plans to focus on marketing activities and spend through utilization of Loyalty program and other CRM functionalities for measurable results Implementation and upkeep of processes & certifications Effective participation in the development and implementation of digital transformation strategy Continuously explore opportunities to reduce operational cost while growing revenues Evaluate and improve Automotive services facilities and design as well as the selection of equipment to be used and stay abreast of new technologies Establish after sales service proposition for Car Dealerships as an alternative to their in-house facility investment, and drive more business to company sites As Brand Custodian,internally and externally to meet customers’ expectations, while continue to be the market leader Lead the Automotive Services Business Strategy, execution, and process improvements to enable the successful delivery of the Business Unit plan Develop Expenditure Requests with clearly defined input that will support return on investment as per company policy Full accountability on formulating and delivering the Automotive Services annual budget and financial KPIs Job Requirements: Strong analytical skills on financial reports & profit/loss analysis Strong background/work experience in a Marketing environment. Qualification & Experience: Graduate in the field of Marketing or Business Administration. Experience of a minimum 7-10 years in the automotive after sales service with reputable car’ dealerships or similar level environment Job Details: Company: Emirates National Oil Company Vacancy Type: Full-Time Job Job Functions: Strategy/Planning, Management, Marketing Job Location: Dubai, United Arab Emirates Application Deadline: N/A Apply Here 247jobseeker.com
