Job Description: Carry out cabin crew recruitment activities Establish crew uniform arrangements Monitor flight record processing for timely and relevant allowance payments, and ensure crews’ compliance to regulatory requirements Oversee and review preparation of annual budget and monitoring of spending for cabin crew department Plan and implement on-going crew communications, engagement and welfare activities Job Responsibilities: Accountable for the maintenance of up-to-date roster records for all cabin crew Cabin crew manpower planning requirements Ensure compliance to regulations from authorities pertaining to all cabin crew operations Planning of crew operating patterns (COPs), crew rosters and managing changes due flight disruptions or crew incidents Support development of rostering system by providing requirements/ideas for improvements, carry out user testing and driving change management activities Accountable for maintenance of up-to-date records for all cabin crew on performance matters Carry out training needs analysis Confirmation of new and promoted crew on probation Coordinate crew monitoring via inflight audits, performance appraisals and passenger feedback Develop training programmes (including train-the-trainers) and conduct training for crew Ensure proper maintenance for records of all cabin crew on training matters Manage crew trainers and external consultants in terms of course assignments, schedules, payments, evaluation of training standards Review and enhance cabin crew performance in terms of service and safety standards, as well as operational discipline e.g. compliments/complaints, on-time reporting, medical leave Support development of performance management system by providing requirements/ideas for improvements, carry out user testing and driving change management activities Work closely with HR to resolve disciplinary matters in a timely fashion Job Requirements: Conduct Audit to assess SOP implementation and review existing processes to enhance customer experience Conduct competitive benchmarking, research of industry best practices and identification of customer trends to be explored for further innovation by the airline Ensure that the documentation (announcement manual, service notification, crew circulars, service procedures etc.) are updated and maintained. Ensure timely resolution of issues raised in the VR with carious stakeholders Improve the onboard service delivery process, service quality, efficiency and fix recurring customer and crew pain points basis feedback and observation. Innovate, encourage new ideas and collaborative thinking. Work with Cabin Crew and training depts, identification and definition of crew work processes and service procedures based on product selection, design, and definition. Job Details: Company: Vistara – TATA SIA Airlines Ltd Vacancy Type: Full Time Job Functions: Cabin Crew Job Location: Gurugram, Haryana, India Application Deadline: N/A Apply Here 247jobseeker.com
