Job Description: You will be responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands. You provide professional IT support with a high service level to different IKEA units (across different locations when applicable) as defined in the Service Level Agreements and implement projects and deployments within the country when required. You operate within a global Digital organization with global routines and guidelines to secure that tools are used correctly within each business unit. Job Responsibilities: Schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions. Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products. Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed. Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets. Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops). Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects and global deployments. Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations. Provide 2nd level hardware and software support for end-users at multiple sites within a defined region, and provide remote, after-hours support for business-critical issues, aligned with Central Group Digital service operations framework. Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain. Perform preventive maintenance and routine monitoring to include creation and follow-up of a service. Job Requirements: Qualification & Experience: General knowledge of relevant technical standards, trends, and innovations. Basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets. General understanding of the end-users’ needs, IKEA business processes, Digital products and platforms at IKEA. General knowledge of the IKEA Digital landscape (Central and Country) and how it works for the IKEA Business. General knowledge of the IKEA Concept, the IKEA Brand Identity, and the IKEA culture & Values. Basic knowledge of project and change management. General knowledge of the IKEA IT Infrastructure standards and environment. General understanding of the business impact of service requests and incidents within the Country(s). Extensive knowledge of IKEA IT policy, guidelines, and principles as well as information security and how to use them in daily job tasks. General knowledge of IT service management, processes and toolsets, procedures and guidelines. Job Details: Company: Ikea Vacancy Type: Full Time Job Location: London, England, UK Application Deadline: N/A Apply Here 247jobseeker.com
